Effective Date: [11/02/2024]
At Waste Removal Albuquerque, we strive to provide reliable and convenient waste removal services. We understand that sometimes schedules change. This Refund and Cancellation Policy outlines our terms for refunds, cancellations, and rescheduling to ensure transparency and a smooth experience for all customers.
1. Cancellations
- Advance Notice: Customers may cancel their appointment by contacting us at least 24 hours before the scheduled service. Cancellations made with at least 24 hours’ notice will not incur any charges.
- Late Cancellations: If a cancellation request is made less than 24 hours before the scheduled service, a cancellation fee of [Insert Fee, if applicable] may be charged to cover preparation and scheduling costs.
2. Rescheduling
- Flexible Rescheduling: We understand that plans can change. If you need to reschedule, please contact us at least 24 hours in advance, and we will work to find a new appointment time that suits your schedule.
- Same-Day Rescheduling: For rescheduling requests made on the day of the scheduled service, a rescheduling fee of [Insert Fee, if applicable] may apply.
3. Refunds
- Service Not Performed: If we cannot complete a scheduled service due to unforeseen circumstances on our end, you will be entitled to a full refund or reschedule at no additional cost.
- Customer Cancellations: Refunds for cancellations made with less than 24 hours’ notice will be assessed based on individual cases, and a partial refund may be issued if applicable. Cancellations with more than 24 hours’ notice will receive a full refund.
- Non-Refundable Situations: Refunds will not be issued if the service could not be completed due to circumstances outside of our control, such as restricted access to the site or the presence of prohibited materials not disclosed in advance.
4. No-Show Policy
- Missed Appointments: If we arrive for a scheduled appointment and are unable to perform the service due to the customer being unavailable or inaccessible property, we may charge a no-show fee of [Insert Fee, if applicable].
5. How to Cancel or Reschedule
- Phone: Call us at +1 505 405 7003 to request a cancellation or reschedule.
- Email: Send a cancellation or rescheduling request to hi@wasteremovalalbuquerque.com with your name, appointment date, and preferred action.
6. Processing Refunds
Refunds will be processed within 5-7 business days to the original payment method. Depending on your bank or credit card issuer, the refunded amount may take additional time to reflect in your account.
7. Contact Us
For questions about our Refund and Cancellation Policy, please reach out to us:
- Email: hi@wasteremovalalbuquerque.com
- Phone: +1 505 405 7003
Thank you for choosing Waste Removal Albuquerque. We value your business and are committed to providing flexible and convenient service options to meet your needs.